How to manage device limits
Removing a device via a web app:
- Click your username on the lower-left corner of the page and select PROFILE SETTINGS
- Scroll to the bottom of the page and find the device you want to remove under DEVICES
- Click on DELETE on the right-hand side of the device name
- In the pop-up window, click Remove Device.
- If you see the message: "This account has reached its device limit" when you log in to the SafetyCulture mobile app, that means you've reached your account's device limit. You can remove or log out of existing devices to log in to new ones with your account.
- No, logging in to the web app doesn't count toward your account's device limit.
- If you ever accidentally remove a device that's still being used, rest assured, your data on that device will not be affected. You'll be prompted to re-enter your login details before you can continue using the mobile app on that device.
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